Thank you for choosing Twelve Months of Tiny as your monthly subscription service for stylish children’s clothing. Our mission is to provide you with a convenient and affordable way to enhance your child’s wardrobe with carefully curated items each month. Please read our refunds and return policy carefully to ensure a smooth and satisfying experience with our service.
1. Subscription Renewal and Cancellation:
- Your subscription fee will be automatically charged on the same day each month when the service auto-renews.
- To cancel your subscription, please notify us at least five days before the renewal date. You can manage your subscription through your online account or by contacting our customer service.
2. Refunds:
- We do not offer refunds for subscription fees once they have been charged.
- In the event that you cancel your subscription after the renewal date, you will not be eligible for a refund for that month, and the cancellation will take effect in the following billing cycle.
3. Unhappy with an Item:
- If you are unhappy with an item you receive, we encourage you to reach out to our customer service team within 3 days of receiving your package.
- Customer service will work with you to understand the nature of your dissatisfaction. While we do not offer refunds or exchanges, we may provide store credit in certain cases.
- Our goal is to ensure your satisfaction and address any concerns you may have.
4. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service team immediately. We will work to resolve the issue promptly.
- In the case of damaged or defective items, we may offer a replacement or provide store credit, depending on the situation.
5. Changes to the Policy:
- Twelve Months of Tiny reserves the right to modify or update this refunds and return policy at any time. Any changes will be communicated to subscribers through email or on our website.
At Twelve Months of Tiny, we value your satisfaction and are committed to delivering a positive experience with each subscription. If you have any questions or concerns, please do not hesitate to contact our customer service team.
Thank you for being a part of Twelve Months of Tiny!